Guidance for Listing Owners

Although our volunteers check unclaimed listings every six months to ensure they are up to date, it is very beneficial if rescues add or claim their listings so they can make prompt updates where there is a change to their circumstance or contact information. The tabs below provide guidance on how to add, claim or edit a directory listing.

For all elements, the first step is to register an account on the site here. The presence of a listing for your rescue does not mean an account has been registered for you. When registering, it’s helpful if you can sign up using your rescue’s email address to help us verify that you are the owner. You’ll need to make sure you’re logged in here before you proceed.

Add Listing

You have a choice of three directory tiers to add your listing to. There’s detail about the different tiers of the directory to help you choose the one which suits you here and that page also contains links to the ‘add’ page for each tier.


Next to or below each field of the form is some guidance about what information to enter. Hopefully most of it is pretty self-explanatory but here is a quick guide to the fields


Name
Add in your name (if you’re an individual rescuer) or the name of your rescue.

Temporarily Closed
This will usually be left unticked when you’re adding a new listing. This is there for later edits. You can use this checkbox to add a message to your listing should you be full or temporarily closed.

Permanently Closed
Again, you won’t need this box now but it’s there in case a rescue closes down or a rescuer stops rescuing.

Owner Verified Listing
If you’re adding your own listing or managing it on behalf of a rescue, tick this box to show a message on the listing that it’s Owner Verified, giving site visitors extra confidence that the details are correct.

Address
Although the fields here are mandatory, you don’t need to enter your exact full address. A street name or postcode is fine and you can also then move the map marker a little if you want to obscure your exact location.

Logo
You can add your rescue’s logo here if you have one (Rescues and Small Rescues only – this field is not available on the Community Hero tier). This should be a picture in 4:3 ratio ideally but if your logo is a different shape, add it anyway and we’ll do some tweaks when we check your listing to make sure it displays nicely.

Phone/Secondary Phone
You can add one or two phone numbers for your rescue. At least one phone number is required for listings on the Rescues and Small Rescuers tiers of the directory. If you don’t have a phone number, please add a listing to the Community Heroes tier instead.

Hours of Operation
If you select yes you can enter details of your opening hours or availability. If you have opening hours in place, a message will show on your listing to say you’re closed outside of these hours.

Species Helped
Please check the boxes against each animal type you’re able to help with.

Sanctuary Offered
If you’re willing/able to accommodate some animals which cannot be returned to the wild, you can tick this box to let visitors know.

Category
Select the category which best describes your listing. This will determine what your marker on the map looks like and what picture is added to your listing if you don’t add your own logo.

Website/Email/Facebook/Twitter/Instagram
These fields are all optional and you can add as many or as few as you wish. These will display as small icons in the sidebar of your listing so visitors can use them to find extra information but they’re not so visible (we hope) that they’ll be tempted to use them to seek urgent help. For Community Heroes listings, there is just one website field available so if your main contact route is your Facebook page, for example, then you should add that here.

Make a Donation
You can add in a link to your justgiving/donorbox etc to hopefully encourage visitors to support your work. This field is not available on Community Hero listings as those are not publicly viewable.

Publicly Contactable?
This field only displays for Community Heroes listings. Tick this box if our volunteers can give our your contact information to finders. Otherwise, we will contact you directly when help is needed.

Terms and Conditions
Please do take the time to read our policies, especially the Community Standards, before ticking this box

About the Rescue
The content of this box will appear at the top of your listing so you can use it, optionally, to say a little about who you are and what you do, and give any extra information about your rescue that isn’t covered by the other fields. Please keep this quite short so visitors don’t need to scroll to find your contact info – we suggest no more than 100 words. This is also best written in the third person to avoid visitors thinking they’re on your website eg ‘[Rescue] is a voluntary organisation helping all species of wild bird’, rather than ‘We are a voluntary organisation…’


Once you’ve filled out the required information, click ‘Preview Listing’ to see a preview in a new tab. If you notice any changes needed, make the edits in the original tab. Once you’re happy, click ‘Submit Listing’.

Your submission will need to be approved before it appears on the site. In general, we add new listings at weekends so this may take a few days. You’ll receive an email once the listing has been published.

Claim Listing

Once you’re logged in, navigate to your listing and click on ‘Claim Listing’ by the rescue name at the top of the listing. Complete the pop-up form and click send.

We’ll aim to review your claim within 24 hours at which point you’ll get an email letting you know the result.

Edit your listing

First see the guidance on claiming a listing. Once your listing claim has been approved, navigate to your listing and you should now see an ‘edit’ button near the rescue name at the top of the listing. Next to or below each field of the form is some guidance about what information to enter. Hopefully most of it is pretty self-explanatory but here is a quick guide to the fields.


Name
Should contain your name (if you’re an individual rescuer) or the name of your rescue.

Temporarily Closed
You can use this checkbox to add a message to your listing should you be full or temporarily closed (see Suspend a Listing).

Permanently Closed
See Remove a Listing

Owner Verified Listing
Tick this box to show a message on the listing that it’s Owner Verified, giving site visitors extra confidence that the details are correct.

Address
Although the fields here are mandatory, you don’t need to include your exact full address. A street name or postcode is fine and you can also then move the map marker a little if you want to obscure your exact location.

Logo
You can include your rescue’s logo if you have one (Rescues and Small Rescues only – this field is not available on the Community Hero tier). This should be a picture in 4:3 ratio ideally but if your logo is a different shape, add it anyway and we’ll do some tweaks when we check your listing to make sure it displays nicely.

Phone/Secondary Phone
You can include one or two phone numbers for your rescue. At least one phone number is required for listings on the Rescues and Small Rescuers tiers of the directory. If you don’t have a phone number, your listing will need to be on the Community Heroes tier.

Hours of Operation
If you select yes you can enter details of your opening hours or availability. If you have opening hours in place, a message will show on your listing to say you’re closed outside of these hours.

Species Helped
Please check the boxes against each animal type you’re able to help with.

Sanctuary Offered
If you’re willing/able to accommodate some animals which cannot be returned to the wild, you can tick this box to let visitors know.

Category
Select the category which best describes your listing. This will determine what your marker on the map looks like and what picture is added to your listing if you don’t add your own logo.

Website/Email/Facebook/Twitter/Instagram
These fields are all optional and you can add as many or as few as you wish. These will display as small icons in the sidebar of your listing so visitors can use them to find extra information but they’re not so visible (we hope) that they’ll be tempted to use them to seek urgent help. For Community Heroes listings, there is just one website field available so if your main contact route is your Facebook page, for example, then you should add that here.

Make a Donation
You can add in a link to your justgiving/donorbox etc to hopefully encourage visitors to support your work. This field is not available on Community Hero listings as those are not publicly viewable.

Publicly Contactable?
This field only displays for Community Heroes listings. Tick this box if our volunteers can give our your contact information to finders. Otherwise, we will contact you directly when help is needed.

Terms and Conditions
Please do take the time to read our policies, especially the Community Standards, before ticking this box

About the Rescue
The content of this box will appear at the top of your listing so you can use it, optionally, to say a little about who you are and what you do, and give any extra information about your rescue that isn’t covered by the other fields. Please keep this quite short so visitors don’t need to scroll to find your contact info – we suggest no more than 100 words. Hours of Operation
If you select yes you can enter details of your opening hours or availability. If you have opening hours in place, a message will show on your listing to say you’re closed outside of these hours.

Species Helped
Please check the boxes against each animal type you’re able to help with.

Sanctuary Offered
If you’re willing/able to accommodate some animals which cannot be returned to the wild, you can tick this box to let visitors know.

Category
Select the category which best describes your listing. This will determine what your marker on the map looks like and what picture is added to your listing if you don’t add your own logo.

Website/Email/Facebook/Twitter/Instagram
These fields are all optional and you can add as many or as few as you wish. These will display as small icons in the sidebar of your listing so visitors can use them to find extra information but they’re not so visible (we hope) that they’ll be tempted to use them to seek urgent help. For Community Heroes listings, there is just one website field available so if your main contact route is your Facebook page, for example, then you should add that here.

Make a Donation
You can add in a link to your justgiving/donorbox etc to hopefully encourage visitors to support your work. This field is not available on Community Hero listings as those are not publicly viewable.

Publicly Contactable?
This field only displays for Community Heroes listings. Tick this box if our volunteers can give our your contact information to finders. Otherwise, we will contact you directly when help is needed.

Terms and Conditions
Please do take the time to read our policies, especially the Community Standards, before ticking this box

About the Rescue
The content of this box will appear at the top of your listing so you can use it, optionally, to say a little about who you are and what you do, and give any extra information about your rescue that isn’t covered by the other fields. Please keep this quite short so visitors don’t need to scroll to find your contact info – we suggest no more than 100 words. This is also best written in the third person to avoid visitors thinking they’re on your website eg ‘[Rescue] is a voluntary organisation helping all species of wild bird’, rather than ‘We are a voluntary organisation…’


Once you’ve made your changes, scroll to the bottom of the page and click ‘Preview Listing’ to see a preview in a new tab. If you notice any changes needed, make the edits in the original tab. Once you’re happy, click ‘Submit Listing’.

NB: If you’re editing a Community Hero listing you will not be able to view or preview it. This is because these listings are hidden from all but our admins to protect your privacy. You can edit your listing by going to your account page and clicking on the three dot menu on the right hand side of the listing box to see the ‘edit’ option. Here you can make sure all the information is correct but you won’t be able to use the preview option at the bottom.

Renew your Listing

We set live listings to expire every six months. This is to ensure that the details remain up to date and finders don’t waste valuable time ringing incorrect numbers or rescues which have closed. You’ll receive an email from us when the listing is about to expire to prompt you to renew the listing.

In order to renew your listing, make sure you’re logged in, then you can either click the link in the email you were sent, or go to your account page and click on the three dot menu and select the ‘renew’ option.

On the form that loads, review the information contained about your rescue such as address, phone numbers, species helped, website and social media details and email address. Edit anything which needs updating and then click the submit button at the bottom of the form.

NB: If you’re renewing a Community Hero listing you will not be able to view or preview it. This is because these listings are hidden from all but our admins to protect your privacy. You can still renew your listing and check the details using the instructions above.

As with any aspect of managing your listing, we are here to provide support if anything is unclear. If you prefer, you can simply reply to the expiry reminder email confirming that all the listed details are correct, and we’ll take care of the renewal for you.

Suspend a listing

This is a handy option to use if you’re temporarily unable to take in new animals for example if you’re full or taking a break. The listing will remain on the site but flagged to say that the rescue is temporarily closed.

You’ll need to have registered on the site, claimed your listing and logged in before you can suspend a listing. Go to your account page, clicking on the three dot menu to see the ‘edit’ option. In the form which appears, check the box next to the ‘temporarily closed’ field. Two boxes will appear below – in the first (‘Closure Details’) please enter a brief explanation e.g. currently full, closed for refurbishment. In the second (‘Expected Re-Opening Date’) please enter a rough date of when you expect to be open again. We’ll use this to send you an email to remind you to review the listing and remove the temporarily closed notice if you’re available again.

We hope that the warning messages which appear against your listing in the search results and on your listing page will deter people from contacting you. If this proves not to be the case, you may also wish to temporarily delete your phone number. The phone number field is mandatory but you can trick it by entering a space or zero for example. Once you’re happy, scroll to the bottom and click ‘Submit Listing’.

NB: If you’re editing a Community Hero listing you will not be able to view or preview it. This is because these listings are hidden from all but our admins to protect your privacy. You can still edit your listing using the instructions above.


Please use this option only when temporarily closed or full. If you’re finding your listing generally generates more contacts than you can handle, contact us about downgrading it to a lower level in the directory.

Remove a listing

This is intended for rescues which have closed down permanently. If you’re closing temporarily, please see the guidance on Suspending a listing. If you’re finding your listing generally generates more contacts than you can handle, please contact us about downgrading it to a lower level in the directory rather than removing it entirely.

Removed listings remain on the site but do not show on the map search and have all contact information hidden. You’ll be able to return to the listing and edit or reinstate it for about five years, after which time it will be archived.

You’ll need to have registered, claimed your listing and be logged in. Then go to your account page, click on the three dot menu and select ‘edit’. NB: Please use the edit NOT the delete option.

Then simply check the box for ‘Permanently Closed’ near the top of the form. A new box will appear underneath it labelled ‘Closure Details’. Please add a brief note here for visitors to record the reason for closure e.g. the owner is retiring. You can then scroll to the bottom of the page click ‘Preview Listing’ to check all looks ok – you’ll see all your contact information has been hidden. If not make any edits needed. Once you’re happy, click ‘Submit Listing’.

NB: If you’re removing a Community Hero listing you will not be able to view or preview it. This is because these listings are hidden from all but our admins to protect your privacy. You can still edit your listing using the steps above.

Listing Owner FAQs

Q. I’m trying to login and edit my listing but it says my username isn’t recognised

Most often this is because you’ve not yet registered on the site. Your rescue’s listing is totally separate from your personal user account on the site (until you claim the listing at which point your user account will be shown as the owner). You can register here. If you’re certain you’ve registered previously you can click here for a reminder of your account information. If you’re still having difficulty, contact us with the details of the listing you’re trying to edit and we can look up your account information for you.

Q. I’ve forgotten the password for my account

You can click here to request a reminder of your account information

Q. I can’t find/view my listing

In most cases, the simplest way to find your listing is to go to the search page, enter a town near you, and you should appear as one of the listed rescues. Keep in mind there are three tiers to the directory. If you don’t appear initially, use the drop-down on the left of the search box to select the ‘Small Rescues’ tier as well. If your listing is on the Community Heroes tier, you won’t be able to view it as listings on this tier are visible only to our volunteers. If you have claimed the listing, you can check or edit the information on the listing by going to your account page, clicking on the three dot menu and selecting ‘edit’. If you think your listing should be on one of the publicly visible tiers contact us to discuss.

Q. I’m getting too many calls, how can I get my listing removed?

This is why we now have three tiers to our directory. The first tier (‘rescues’) are the ones visitors will see first when they search and will therefore attract the highest number of contacts. Simply moving your listing to the second tier (‘small rescues’) will dramatically reduce the number of calls you get via this site. Moving your listing to the third tier (‘Community Heroes’) will mean that your listing is no longer visible to the public and the only people contacting you will be those in touch with our helpdesk who have exhausted other options in the area. Contact us and we’ll be happy to move your listing to the most suitable tier for you.